Our Support Policy explains how we assist customers so they can receive timely and effective help.
We provide support through the contact form on this website and the online chat in the bottom-right corner.
Our support hours are 8:00 a.m. to 6:00 p.m., Monday through Friday, Brazil time. Outside these hours, you may leave a message and we will respond as soon as possible.
Our average time to send a first response is one hour. We strive to respond to all requests within that time.
1. Submit a request through one of the support channels. 2. Our team evaluates it to determine how best to help; depending on the situation, a meeting may be arranged to clarify contractual details. 3. Based on that assessment, our team works to resolve the request. 4. Where needed, we follow up to confirm that the request has been fulfilled.
We value your feedback as we continually improve our support services. Send suggestions or comments through the contact page.
We may update this Support Policy periodically. Significant changes will be published on our website with the date of the latest update.
For questions or support, use the contact page or the website chat.